1. Introduction
Marenna Hotel (“Marenna”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website, make an enquiry or reservation, or stay with us, how we use it, and the choices you have.
By using this website you acknowledge the practices described in this policy.
2. Information we collect
Depending on how you interact with us, we may collect the following:
Contact details, such as your name, email address, phone number and postal address.
Reservation details, such as travel dates, guest names, room preferences, special requests, and dietary or accessibility needs.
Payment information, which is handled securely by our payment partners. We do not store full card numbers.
Messages you send us through contact forms, email or phone.
Technical data, such as your IP address, device and browser type, pages viewed and referral source, collected through cookies and similar technologies.
3. How we use your information
To process and manage reservations, stays and payments.
To respond to your enquiries and provide guest services.
To send booking confirmations, pre-arrival details and other service messages.
To send news and offers, where you have chosen to receive them.
To maintain and improve our website, services and guest experience.
To meet legal obligations, such as tax, accounting and guest registration requirements.
To protect the security of our guests, staff, property and systems, and to prevent fraud.
4. Legal bases for processing
Where the EU General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following bases: performing a contract with you (such as managing your reservation), our legitimate interests (such as improving our services and securing our property), compliance with a legal obligation, and your consent (such as for marketing emails and non-essential cookies).
Where we rely on consent, you can withdraw it at any time.
5. Sharing your information
We do not sell your personal data. We share it only where needed, with:
Service providers that help us run our business, such as booking, payment, hosting, email and analytics providers, who act on our instructions.
Public authorities and regulators, where we are required to do so by law.
Professional advisers, such as lawyers, accountants and insurers.
A successor business, in the event of a merger, acquisition or sale of assets.
Our providers are bound by confidentiality and data protection obligations.
6. Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. You can control cookies through your browser settings and, where offered, our cookie preferences. Blocking some cookies may affect how parts of the site work.
7. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, tax and reporting requirements. Reservation and billing records are kept for the period required by applicable law. Marketing data is kept until you unsubscribe or ask us to delete it.
8. Your rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to certain processing.
Receive your data in a portable format.
Withdraw consent at any time.
Lodge a complaint with your local data protection authority, such as the Hellenic Data Protection Authority.
To exercise any of these rights, email us at hello@marenna.example. We may need to verify your identity before responding.
9. Security
We use reasonable technical and organizational measures to protect personal data against loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. International transfers
Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses.
11. Children’s privacy
Our website is not directed at children, and we do not knowingly collect their personal data without a parent’s or guardian’s consent. Reservations for stays that include minors must be made by a parent or guardian.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review it regularly.
13. Contact us
If you have any questions about this policy or how we handle your data, please get in touch:
Marenna Hotel, Marenna Terrace, Cliff Road 7, Imerovigli, Santorini 847 00, Greece. Email: hello@marenna.example. Phone: +30 22860 55 019.
